Salon Policies

Appointments

We cannot wait to see you at Brush Strokes Salon. In order to reserve an appointment for first time clients or for services that take 2+ hours, a credit card will be required to reserve your space. If for any reason we are unable to provide your requested service due to the conditioner of your hair, we require half of the original service to be paid; unless we are able to accommodate you with a different service.

Cancellations

We understand that emergencies happen, and are sometimes unavoidable, and we take those instances into account. Please give a 24-hour advance notice if you need to cancel or reschedule an appointment. We ask that you please understand that, in the event of a missed appointment (no-show) or last-minute cancellation, we most likely are unable to utilize this time for other clients. Therefore, you will be charged a $50 no show fee or you may be asked to prepay when booking for your next appointment.

Late Arrivals

Please be aware in the unfortunate event that you are late by 15 minutes or more, we cannot guarantee that your service will be performed that day. Tardiness may require rescheduling your appointment for another day. We work very hard to schedule the right amount of time for each service. Accommodating late guests if often impossible without disrupting every other guest scheduled that day.


Gratuities

Gratuities are greatly appreciated and appropriate when you feel you have received excellent service. Cash, personal checks, and Venmo are welcome. Unfortunately, we are unable to add gratuities to credit cards. We accept all credit card types, cash, personal checks & Brush Strokes Gift Cards as forms of payment.

Refunds & Returns

If for any reason you are not satisfied with Brush Strokes’ services, please let us know within two weeks of your initial appointment. We will do all we can to meet your expectations. Opened products can only be returned for salon credit with the approval of ownership. We are unable to offer full refunds on open products at this time. Brush Strokes will return any & all funds of any unused gift cards within 30 days of purchase per request. Any used gift cards are not eligible for return.